PRMS). The goal of the
SPIN PRMS is to address the problem of organizing
the large amount of problem reports by defining a database made up
entirely of messages filed automatically by electronic mail.
The database itself is an ordered repository for problem reports
(PRs). Each PR, sent in by the submitter, receives a unique
PR number which identifies it throughout its lifetime. Upon
receipt of the problem report, PRMS will automatically
respond to the submitter indicating receipt with assignment of a
number unique to the problem report. Submitters can send large files,
if necessary, to reproduce the problem; PRMS keeps track
of them. PRMS will keep the submitter up to date on what
changes are made to the PR, when and why the change was made. All
parties involved in a PR are notified of state changes.
PRMS will notify the submitter of any errors made in
submitting problems for unsupported software applications. An
improperly submitted PR will be placed into a pending state to be
corrected by the PRMS administrator. Finally, Maintainers' bug fixes
do not close out the bug report until the submitter confirms that
their problem is really handled.
The following figure shows the different states a PR goes through before being closed.